Push Me, Push Me Real Good

“I can’t do it! I’m sorry, I just can’t do it.”

Those words flew out of my mouth as I stood 630 feet above the sprawling concrete jungle of Auckland. What the, pardon my French, did I just get myself into?

I was standing on the tallest building in the southern hemisphere, strapped into a harness, toes on the ledge, looking out at the beautiful bay, and being told to JUMP! You can imagine my hesitation but perhaps not the meltdown that ensued, which is all too conveniently captured on video.

It was a great idea to begin with.

Why not jump from the SkyTower? It was only 192 metres in 11 seconds. I got that. Oh wait, you mean that’s really 630 feet? EEK, I’m not feeling so sure about this anymore.

Here’s the thing about great ideas, they sound sane until it’s time to execute. That’s when you uncover all of the excuses that will prevent you from growth.

So I’m standing on the edge, having a fear induced breakdown and ready to walk away when the jump therapist (not sure of his official title), asks if I’d rather jump backwards. Hmmm, now there’s an idea.

So I pull myself together, psych up my psyche and position myself to not face the impending doom.

“1-2-3-JUMP!” And I did. And I screamed. And I ooed. And I aahed. And eleven seconds later I softly fell onto the land pad target.

AUCK-MAZE-LAND-ING!

As I collected my thoughts from the landing pad, I scolded myself for being hesitant, for having doubt, fear, and anxiety. So when the young guy who helped to unhook me asked if I wanted to go again (free of charge this time) of course I jumped at the chance.

Interesting Note: Sky Tower used their employees or patrons as advertising. If people weren’t jumping, there was no attention being drawn to their business. Seeing people use their product (jumping off the tower) was the best was to develop interest and draw new people to their doors. Take Note: How are you showcasing your product or business? How are you gaining new prospects attention through demonstration?

So here I went again. Up the 54 floors in the elevator, out to the ledge, all ready to jump facing forward this time.

“1-2-3-JUMP!” I didn’t.

“OK Stephanie, Let’s try this again. 1-2-3-JUMP!” I couldn’t.

“One more time, you have to let go. OK? 1-2-3-JUMP” I wouldn’t.

“Can I go backwards?” I asked sheepishly as the self-disappointment washed over me.

“Sure.”

I turned around, got set, “1-2-3-JUMP!” I went flying.

The thrill and wonder of the experience subsided as I landed and again I was frustrated with my inability to jump face forward. Why was going backwards so much easier?

That’s when the AHA of the whole experience hit me. When I was facing backwards, I didn’t have to let go and jump. Instead, I was more or less pushed off by the jump assistant. I didn’t jump. I wouldn’t jump. I couldn’t let go (control-freak). But I was fine with being pushed, being shoved into a free-fall where once I was in it, I was able to master it.

All I needed was someone to push me. Twice.

Who is pushing you?

Who is throwing you off the ledge?

Who is catapulting you into the future you are meant to have?

Who is pushing you even when you are facing something you’ve already conquered?

Fear is idea-crippling, experience-crushing, and success-stalling. Fear is the biggest self-inflicted inhibitor you will face. Fear is to be pushed, pushed real good, pushed all the way out until you free fall into your dreams.

I’m your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you help yourself?

Check out more pictures of me at the Sky Tower!

Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, please visit www.GitomerCertified.com or contact the Michelle at Buy Gitomer via email at michelle@gitomer.com or by calling 704-333-1112.

Change Communication

"Your words are your most powerful tool. There is nothing more powerful than hearing someone say, I love you or (dramatic pause) I hate you."

I said this today during a training seminar on customer service. I was spending four hours with one company to help them understand this imperative. We had gotten to the section where I was emphasizing communication and I spoke those words.

And, it was as if I were speaking to myself (which I do sometimes, most of the time, OK - all the time!). I realized that my words are my most powerful tool, but they are yours as well.

When you communicate with others, the words you choose to use can either motivate or defeat someone. Those words can inspire or infuriate. Those words can evoke or emote. Those words can attack or embrace. The words - your words are powerful.

Most people don't think about the words they choose. Most people don't realize the power behind their words, their message (I only had this A-HA today). Most people don't know that by choosing the right words they can create, instill, initiate, and shape CHANGE.

Change was Obama's word and, like him or not, you can't argue that he built a campaign on that one word. It was the right word at the right time in a world that needed hope that something new could be promised, that something would, that's right, change.

So what are you promising?
What words are you choosing to use to deliver your message?
What words do you use when you parent, teach, lead, sell, serve or tweet?
Do you think about those words before you use them?
Do you choose them wisely?

NO?! I'm not surprised.

Being a writer, speaker, and trainer, I must constantly think about the words I choose when transferring my message to an audience. Not every word will be powerful - but if I can make a few of them, just a few, more powerful than the others, I can inspire action. I can inspire change. I'm in the business of change - change to know more, to sell more, to serve better, to be the best.

What's my secret to change communication?

1. The Package. Put your message in a box, wrap it with beautiful paper, place a bow on top, and put a gift label on it. That's how to present a gift to someone. Why wouldn't you present your message in the same way? Put your message in a clear and concise box. Wrap the message into a creative presentation (hello theme!). Place a WOW! word bow on top. And right before you end your message, address it to a specific person or audience. A properly packaged message that's personalized is more likely to grab their attention and get them to start to entertain a change. That's the power of message packaging.
2. The Passion. Passion is directly tied into the belief that you have in your message. When you truly believe in what you are trying to transfer over to the listener, you'll naturally exude passion. I am passionate about BAD customer service. I am passionate about asking powerful questions in sales. I am passionate about changing your attitude. I am passionate about helping other people become their best. This passion backs my message and puts some OOMPF! into my delivery. Passion is contagious and when it catches it creates change. That's the power of passion.
3. The Pause. There is nothing more powerful or painful in delivering a talk than a pause. Those moments when you allow the words you so carefully chose to sink in. Those are the precise moments when your audience will soak it all in and consciously decide to (hopefully) change. That's the power of the pause.

You have the power.

You have the power to choose your words with precision and purpose.
You have the power to deliver the package, the passion and the pause.
You have the power to change communication.

I’m your Double-Tall, Non-Fat, No-Whip Sales Barista, how may I help you help yourself?

Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, please visit www.GitomerCertified.com or contact the friendly folks at Buy Gitomer via email or by calling 704-333-1112.